International Express Service - Points to Note

• Customers can request ANA Courier Express to prepare the necessary documents by paying a separate document preparation fee.
• Special packing service and packing material fees are not included. Customers who request ANA Courier Express to pack the shipment will billed with a separate packing service fee.
• Fees will be calculated based on the actual weight or the volumetric weight, whichever is higher. Please refer to the Volumetric Weight section below for the calculation formula.
• Some items, quantities, and destinations may require prior processing procedures such as import/export inspections or approvals, visa applications, etc.
  (ANA Courier Express may be able to obtain the necessary documents on the customer's behalf for a separate service fee.)
• Shipments cannot be sent via this service if the destination address is a post office box (PO Box).

If the volumetric weight exceeds the actual weight, the former will be used to calculate the shipment costs.
Actual Weight: The gross weight of the shipment (including the packaging).
Volumetric Weight: The weight of the shipment based on its volume. For this purpose, 5,000 cm³ is equivalent to 1 kg.

*Calculation Method
A shipment measures 40 cm x 50 cm x 60 cm and has an actual weight of 15 kg.
Its volumetric weight is: 40 x 50 x 60 ÷ 5,000 = 24.00 kg.
The shipment cost is calculated based on this 24 kg volumetric weight value.

*Sample Calculation
A shipment measures 40 cm x 50 cm x 60 cm and has an actual weight of 15 kg.
Its volumetric weight is: 40 x 50 x 60 ÷ 5,000 = 24.00 kg.
The shipment cost is calculated based on this 24 kg volumetric weight value.

1. Shipments which have weights, volumes, or monetary values that exceed what is stipulated in regulations.
2. If any of the following are included in the shipment.
1. Precious metals (gold, silver, platinum, etc.), precious and semi-precious gemstones (diamonds, etc.), currencies (banknotes and coins), jewelry, and other valuable items
2. Marketable securities (unless accompanied by written permission and insured)
3. Private correspondence (letters, etc.) as defined by current laws in Japan.
4. Animals and plants
5. Human remains
6. Items which are easily perishable
7. Firearms and gunpowder
8. Explosives
9. Compressed gas canisters/cylinders
10. Flammable liquids and solids, combustible solids
11. Flashbulbs for photography
12. Magnetic substances
13. Mercury
14. Corrosive substances, all bases and acids
15. Oxidizers
16. Poisonous substances
17. Volatile organic compounds
18. Items which are defined as dangerous goods by the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air and the IATA Dangerous Goods Regulations
19. Items that are prohibited by applicable laws.
20. Cargo which is subject to import/export/transport prohibitions or restrictions established by the local/national government of the origin, destination, and transit countries
21. Items which contradict public morality
22. Other items that are deemed inappropriate by ANA Courier Express

* Depending on the destination, it may be possible to ship some of the items listed above. Please contact us for details.
* In some cases, items which cannot be shipped via international express service can be shipped via cargo service.
* Depending on the destination, it may be possible to ship some of the items listed above. Please contact us for details.
* All other handling-related points are stipulated in the terms and conditions for Carriage.
* Please inquire with an ANA Courier Express sales representative or ANA Courier Express customer service for details regarding separate handling fees and charges.