Frequently Asked Questions

A list of frequently asked questions regarding ANA Courier Express services is available for your reference. Please select a service category.

International Express Service (14)

How can I start to use ANA Courier Express?
Opening an account with ANA Courier Express is your first step.
Please send your information with this format or contact our customer service at +65-6543-2145.
Can I ship Non-Document shipment?
Do you hav any restricted goods to handle?
Can you handle "Dangerous Goods"?
What is Voluem Weight?
Do you have any locations for drop-off shipments?
Do you have pick-up or delivery service on Saturday, Sunday or Holiday?
Do you have COLLECT service?
Do you have time-definite pick-up or delivery service?
I would like to know your liability of damages.
Do you have prohibited countries to ship?
Can you delivery to P.O. Box?
In the case; the delivery address is not-in, can you deliver to Mailbox, P.O. Box or Delivery box?
How can I change delivery address?

Air Freight Forwarding (3)

Please advise the latest Fuel surcharge of each airlines.
We can not inform the rate. Please contact airlines directly.
What is Volume Weight?
I would like to know your liability of damages.

Billing (3)

Who is Smart Freight Pte Ltd?
ACE Singapore’s General Sales Agent (GSA), Smart Freight Pte. Ltd., will respond to your any questions and requests.
Our GSA: Smart Freight Pte Ltd. issue invoice to you.
I would like to know the payment terms.
When is the due for payment.